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How Can We Keep Your Travels Purring Along?

Search our knowledge base or jump into a category to find setup guides, billing tips, and troubleshooting steps for your PurrMobile eSIM.

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Getting Started

Account creation, plan activation, and first-time installation checklists.

Explore guides

Plans & Data

Compare plan types, manage top-ups, and understand fair use policies.

Compare options

Device Support

Compatibility guides, installation tips, and troubleshooting steps.

Fix my device

Billing & Payments

Receipts, refunds, taxes, and payment method support.

Review billing help

Travel Coverage

Network partners, supported countries, and data speeds abroad.

Check coverage

Account & Security

Password resets, privacy controls, and keeping your data safe.

Secure my account

Popular Questions

Here are the answers travelers look for most before boarding their next flight.

Your quick-install options, including quick-install links on iOS 17.4+ and supported Android devices, plus QR code and manual setup details, land in your inbox within seconds of checkout. You can also retrieve them anytime from your order status page or PurrMobile dashboard.

Yes. Validity only starts once your device connects to a supported network abroad, so feel free to purchase plans in advance without losing days.

You'll need an unlocked, eSIM-compatible device to use PurrMobile. If you're unsure, contact your carrier or check our compatibility list before you travel.

Open a support ticket from your dashboard, use the order status page for install links, or email [email protected]. Our travel experts monitor connectivity 24/7 and can restore service or offer backup options fast.

Most regional plans support hotspot usage, but the allowance can vary. Check the plan details before checkout or message us for confirmation if you rely on tethering.