Service Limitations
Effective Date: March 6, 2026 • Last Updated: March 9, 2026This Service Limitations policy describes technical and operational limitations that may affect connectivity performance when using the PurrMobile Service.
PurrMobile is a brand operated by BWN Ventures, LLC, a California limited liability company ("Company," "we," "us," or "our").
This Service Limitations policy forms part of the Terms of Service. By accessing or using the Service, you agree to this Service Limitations policy.
1. Overview
PurrMobile provides digital eSIM connectivity that relies on third-party telecommunications networks and roaming partners.
Because these services depend on infrastructure operated by third-party carriers, certain technical and operational limitations may affect connectivity.
2. Network Coverage
Coverage depends on the infrastructure of third-party telecommunications providers.
Service availability may vary based on:
- country or region
- carrier infrastructure
- roaming agreements
- local telecommunications regulations
- geographic conditions
PurrMobile does not guarantee coverage in all locations.
3. Network Speeds
Data speeds may vary based on several factors including:
- signal strength
- network congestion
- carrier infrastructure
- roaming network conditions
- device hardware capabilities
- local network prioritization policies
PurrMobile does not guarantee minimum data speeds.
Users may experience slower speeds during peak usage periods.
4. Roaming Networks
Many PurrMobile plans operate using international roaming agreements.
Roaming networks may provide different service levels compared to domestic network subscribers.
Users may experience:
- reduced data speeds
- increased latency
- limited network selection
- temporary connectivity interruptions
5. Device Compatibility
Connectivity performance may depend on device capabilities.
Users must ensure that their device:
- supports eSIM technology
- is carrier unlocked
- supports compatible network bands
- is configured correctly for mobile data
Different device models may perform differently depending on hardware and software configurations.
6. Device Configuration
Connectivity may be affected by device configuration settings.
Users must ensure:
- eSIM installation is completed correctly
- mobile data is enabled
- data roaming is enabled when required
- airplane mode is disabled
- the correct SIM profile is active
7. Background Data Usage
Mobile devices and applications may consume data automatically in the background.
Examples include:
- operating system updates
- application synchronization
- cloud backups
- push notifications
- automatic downloads
PurrMobile is not responsible for data usage caused by background processes.
8. Hotspot and Tethering
Hotspot or tethering functionality may be supported depending on network conditions and carrier policies.
Performance may vary based on:
- device capabilities
- network congestion
- carrier limitations
9. Environmental Factors
Connectivity may be affected by environmental conditions including:
- buildings or physical obstacles
- indoor or underground locations
- weather conditions
- terrain or geographic features
10. Network Maintenance and Interruptions
Temporary service interruptions may occur due to:
- carrier maintenance
- infrastructure upgrades
- technical failures
- network outages
PurrMobile is not responsible for interruptions caused by third-party telecommunications providers.
11. Regulatory and Regional Restrictions
Telecommunications services may be restricted in certain jurisdictions.
Government regulations or carrier policies may limit service availability or performance in some regions.
Users are responsible for complying with local telecommunications laws when traveling internationally.
12. Updates and Changes
We may update this Service Limitations document periodically to reflect changes in technology, telecommunications infrastructure, or operational practices.
Updated versions will be posted with a revised effective date.