Keep Your Device Online Wherever You Roam
Solve installation errors, double-check compatibility, and get tips for stronger signals.
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Device Support FAQs
Make sure the QR code from your confirmation email or order install page is open on another screen, increase the brightness, and hold the camera steady. You can also tap "Enter Details Manually" on your device and copy the activation code from your email or install page.
Double-check that the eSIM is toggled on and set as your data line in cellular settings. Then reboot the phone and manually select a partner network under Network Selection if automatic connection fails.
Most iPhone XS or newer and flagship Android devices support eSIM. Visit our compatibility list to confirm your model and check carrier lock status before purchase.
Move to an area with better signal, turn off VPN apps, and ensure data roaming is enabled. If speeds stay slow, toggle airplane mode for 30 seconds or reach out to our support team for a network refresh.